Your Privacy Matters to Hurmat-e-Harmain

At Hurmat-e-Harmain, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request an Umrah or Hajj package, or use our travel-related services.

By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you contact us, request a package, submit a custom package inquiry, or make a booking, we may collect information such as:

• Full name

• Phone number

• WhatsApp number

• Email address

• City or location

• Preferred travel date

• Number of adults and children

• Accommodation preferences

• Preferred hotel

• Room type

• Transportation preferences

• Visa requirements

• Special requests

• Travel and booking information

• Information contained in documents required for travel arrangements

We only request information that is reasonably necessary to respond to your inquiry, prepare your package, process your booking, or provide the requested travel services.

Information You Provide Through Our Website

Our website may include inquiry forms, custom package forms, contact forms, and WhatsApp communication options.

When you submit information through these forms, the information may be used by our team to understand your requirements, prepare a quotation, communicate with you, and assist with your travel arrangements.

If you choose to contact us through WhatsApp, your communication will also be subject to WhatsApp’s own privacy practices and policies.

How We Use Your Information

Hurmat-e-Harmain may use your information for the following purposes:

• To respond to your inquiries

• To provide package information and quotations

• To create customized Umrah or Hajj packages

• To process bookings and travel arrangements

• To assist with visa applications

• To arrange flights and transportation

• To coordinate hotel accommodation

• To organize Ziyarat services

• To communicate booking updates

• To confirm travel details

• To request additional information when required

• To provide customer support

• To improve our website and services

• To maintain internal booking and customer records

We do not use your personal information for purposes unrelated to the services you have requested unless permitted or required by applicable law.

Travel Service Providers

Providing Hajj and Umrah travel services may require sharing certain information with trusted third parties and service providers.

Depending on your booking, information may need to be shared with:

• Airlines

• Hotels

• Visa processing authorities

• Transportation providers

• Travel partners

• Government or regulatory authorities

• Other service providers required to complete your travel arrangements

Only information reasonably required to provide the requested service should be shared.

Visa & Travel Documentation

Some travel services require personal and identification information for visa processing, immigration, airline reservations, hotel bookings, or other official purposes.

When such information is required, we may collect and share the necessary information with the relevant authority or service provider.

We encourage customers to provide accurate information and to review documents carefully before submission.

Payment Information

Depending on the payment method used, payment information may be processed through the relevant payment provider, bank, or financial institution.

Hurmat-e-Harmain does not intend to unnecessarily retain sensitive payment information.

Customers should never share confidential banking passwords, PINs, OTPs, or other security credentials through website forms, email, WhatsApp, or other communication channels.

Cookies & Website Data

Our website may use cookies or similar technologies to improve website functionality, user experience, performance, and security.

Cookies may help us understand how visitors interact with our website and allow certain website features to function correctly.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Website Analytics

We may use website analytics or similar technologies to understand general visitor activity, website performance, popular pages, and user interactions.

This information may help us improve the website, content, navigation, and overall customer experience.

Analytics information is generally used in an aggregated or statistical manner and is not intended to identify individual visitors unnecessarily.

Communication & WhatsApp

If you contact Hurmat-e-Harmain through phone, email, or WhatsApp, we may retain relevant communication details to respond to your request and maintain a record of your inquiry or booking.

WhatsApp communications are handled through the WhatsApp platform and may be subject to its own terms and privacy policies.

We recommend that customers avoid sending unnecessary sensitive information through messaging platforms.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission, website, email system, messaging platform, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, manage bookings, maintain business records, resolve disputes, comply with legal or regulatory requirements, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type and purpose of the information.

When information is no longer required, it may be deleted, anonymized, or securely disposed of where reasonably practicable.

Third-Party Websites

Our website may contain links to third-party websites, platforms, airlines, hotels, social media services, payment providers, or other external services.

Hurmat-e-Harmain does not control the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information or using its services.

Children’s Privacy

Our services are intended to be arranged by adults or responsible guardians.

We do not knowingly collect unnecessary personal information from children.

Where travel arrangements involve children, the required information should be provided by a parent, guardian, or authorized adult.

Your Privacy Choices

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is being used.

Certain information may need to be retained where required for legal, regulatory, accounting, booking, or legitimate business purposes.

Marketing Communications

If you have contacted us or requested information about our services, we may occasionally communicate with you regarding relevant packages, travel updates, or services.

Where applicable, you may request that we stop sending non-essential marketing communications.

Service-related communication, including booking confirmations, payment information, travel updates, or important changes, may still be sent when necessary.

Changes to This Privacy Policy

Hurmat-e-Harmain may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised policy.

We encourage visitors to review this page periodically to remain informed about how their information is handled.

Contact Us

If you have questions about this Privacy Policy, your personal information, or the way we handle your data, please contact us.

Hurmat-e-Harmain
Shop #35, Yaseen Square 61/2, Opp. Jamia Masjid Gulzar-e-Habib, Dolly Khata, Soldier Bazar, Karachi, Pakistan

Email: Contacthhtt@gmail.com

Phone: +92 300 2201265, +92 313 8292115, +92 341 2455340

By using the Hurmat-e-Harmain website or submitting your information through our forms and communication channels, you acknowledge that you have read and understood this Privacy Policy.